# KamoCRM — Comprehensive Product Reference

> All-in-one white-label business operating system that unifies CRM, video conferencing, VOIP, email, document collaboration, SI assistant, knowledge base, and analytics into a single platform deployable under your own brand.

Website: https://kamocrm.com
Registration: https://register.kamouniverse.com/member

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## What Is KamoCRM?

KamoCRM is a unified business operating system designed to replace the fragmented SaaS stack that most organizations rely on. Instead of juggling separate subscriptions for CRM, video conferencing, phone, email, chat, documents, knowledge management, and analytics, KamoCRM provides all of these capabilities in a single platform.

The platform is built from the ground up on a distributed microservices architecture, designed for horizontal scalability, zero-downtime deployments, and white-label deployment where organizations operate under their own brand with complete data sovereignty.

KamoCRM is not a CRM with add-ons bolted on. It is a business operating system where every component — from search to analytics to SI — operates on the complete context of the organization rather than a narrow slice.

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## What KamoCRM Replaces

| Category              | Traditional Tools              | KamoCRM Equivalent                          |
|-----------------------|-------------------------------|---------------------------------------------|
| CRM                   | Salesforce, HubSpot, Pipedrive| Built-in CRM with customizable pipelines     |
| Video Conferencing    | Zoom, Google Meet, Teams      | Built-in HD video via Janus WebRTC           |
| Business Phone        | RingCentral, Vonage, Dialpad  | Built-in VOIP with call routing              |
| Email                 | Gmail, Outlook, Fastmail      | Unified email client linked to CRM           |
| Team Chat             | Slack, Microsoft Teams        | Real-time messaging with channels/threads    |
| Documents             | Google Docs, Notion, Confluence| Real-time co-editing with office suite       |
| Knowledge Base        | Confluence, Notion, Gitbook   | Structured KB with approval workflows        |
| SI Assistant          | ChatGPT, Intercom Fin        | Multi-model SI with RAG over org data        |
| Analytics             | Mixpanel, Amplitude          | Built-in analytics across all modules        |
| Project Management    | Asana, Monday.com            | Integrated task and workflow management       |

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## Detailed Feature Set

### 1. CRM & Sales Pipeline
- Contact management with custom fields and tagging
- Customizable pipeline stages (orders, agreements, applications, bookings)
- Activity timeline tracking every interaction across all channels
- Deal tracking with weighted forecasting
- Contact import from CSV, Google, Microsoft 365, and major CRM platforms
- Automatic deduplication on import
- Bulk operations and list management
- Custom views and filters

### 2. Communications Suite

#### Video Conferencing (KamoMeet)
- HD video and audio powered by Janus WebRTC
- End-to-end encryption
- No downloads, plugins, or account requirements for participants
- Screen sharing with annotation
- Real-time in-meeting chat
- Participant management (mute, remove, promote)
- Meeting recordings linked to CRM contacts
- Fully white-labeled (your brand, your domain)
- Automatic meeting logging in contact timeline

#### Business Phone (VOIP)
- Full business phone system
- Call routing and IVR menus
- Voicemail with transcription
- Call recording and playback
- Number porting for existing numbers
- New number provisioning
- Call analytics and reporting
- CRM-linked call history

#### Unified Email
- Send and receive email within the platform
- Automatic linking to CRM contacts
- Email templates and signatures
- Thread tracking and conversation history
- Custom domain email hosting (add-on)
- Full-text search across email history

#### Real-Time Messaging
- Team channels (public and private)
- Direct messages and group conversations
- Threaded conversations
- File sharing and previews
- Presence indicators (online/away/busy)
- @mentions and notifications
- Message search and pinning

### 3. Document Collaboration
- Real-time collaborative editing (multiple cursors)
- Rich text editor with formatting toolbar
- Version history with diff comparison
- File storage with folder organization
- Office suite capabilities (documents, spreadsheets, presentations)
- S3-compatible object storage via MinIO
- File previews for common formats
- Access control at document and folder level

### 4. Knowledge Base
- Structured article management with categories
- Approval workflows for content publishing
- Full-text search across all articles
- Hierarchical organization (sections, categories, articles)
- Rich content editor (Lexical JSON format)
- Public and internal knowledge bases
- Article versioning and audit trail

### 5. Super Intelligence
- Multi-model SI assistant (supports multiple LLM providers)
- RAG-powered semantic search across all organizational data
- Search spans: contacts, documents, messages, KB articles, emails, meetings
- Intelligent recommendations (case studies, resolved tickets, similar issues)
- Content generation (meeting summaries, email drafts, KB article drafts)
- Meeting transcript summarization with action item extraction
- Email thread condensation
- Predictive insights (planned)
- SI-powered lead scoring (planned)

### 6. Administration & Security
- Multi-tenant architecture with isolated data partitions
- Role-Based Access Control (RBAC)
- Single Sign-On (SSO) per organization
- White-label branding:
  - Custom domains
  - Custom logos and favicons
  - Custom color schemes
  - Custom email templates
  - No "Powered by KamoCRM" badges
- Per-organization feature flags
- User management and invitation system
- Audit logging for compliance
- Data export and portability

### 7. Enterprise Infrastructure
- SOC 2 aligned security practices
- GDPR compliance with full data subject rights
- End-to-end encryption (AES-256 at rest, TLS 1.3 in transit)
- Kubernetes-native deployment (RKE2)
- 64+ stateless microservices
- CockroachDB distributed SQL with multi-node replication
- Zero single points of failure
- 99.9% uptime SLA
- Automated backups
- Data residency controls
- < 100ms average API response time

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## Technical Architecture

### Application Stack
- **Backend**: Java 21 with Spring Boot, 64+ stateless microservices
- **Frontend**: Next.js 16 with React 19, TypeScript, Tailwind CSS 4
- **Database**: CockroachDB (distributed SQL, multi-node replication, automatic failover)
- **Cache**: Redis for session management and caching
- **Object Storage**: MinIO with S3-compatible API and erasure coding
- **Message Broker**: NATS JetStream for event-driven architecture
- **Media Server**: Janus WebRTC for video/audio
- **Real-Time**: STOMP over WebSocket for live updates
- **Orchestration**: Kubernetes (RKE2) with Helm charts
- **Ingress**: Traefik with TLS termination and automatic certificate management
- **CI/CD**: Forgejo with automated build, test, and deploy pipelines

### Infrastructure Characteristics
- Horizontally scalable — add nodes to handle more load
- Stateless services — any instance can be replaced without data loss
- Rolling deployments — zero downtime during updates
- Multi-node database replication — automatic failover
- Erasure-coded storage — data durability without RAID
- Service mesh with mTLS — encrypted inter-service communication
- Thousands of real-time metrics monitored continuously

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## Pricing Details

### Plans

**Free Plan — $0/forever**
- 1 user
- 3GB storage
- 100 contacts
- CRM with basic pipeline
- Real-time messaging
- Basic document editing

**Starter Plan — $34/user/mo ($28 annual)nth**
- Up to 5 users
- 25GB storage
- Unlimited contacts
- Full CRM with custom pipelines
- Email integration
- Knowledge base
- Priority email support

**Business Plan — $72/user/mo ($59 annual)nth** (Most Popular)
- Up to 25 users
- 100GB storage
- Everything in Starter plus:
- Video conferencing (KamoMeet)
- SI assistant with RAG search
- HR system module
- Advanced reporting
- Phone support

**Enterprise Plan — Custom Pricing**
- Unlimited users
- Custom storage
- Multi-tenant management
- Dedicated infrastructure options
- Custom SLA
- Dedicated account manager
- SSO enforcement
- Compliance tooling
- On-premise deployment option

### Add-On Modules
- Video Conferencing: $8/user/month
- SI Assistant: $10/user/month
- HR System: $8/user/month
- Kamo Email Hosting: $6/user/month
- Additional Storage: $5/month per 25GB block

### Bundles
- Productivity Bundle (SI + HR): $15/user/month (save 17%)
- Full Platform Bundle (Video + SI + HR): $21/user/month (save 19%)

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## Product Roadmap

### Phase 1: Foundation (Launched)
- CRM & Pipeline Management
- Real-time Messaging & Presence
- Document Collaboration Suite
- Video Conferencing (KamoMeet)
- Business Phone System (VOIP)
- Unified Email Client
- Knowledge Base
- SI Assistant with RAG Search
- White Label Branding

### Phase 2: Growth (In Progress)
- Mobile Apps (iOS & Android)
- Advanced Workflow Automation
- Custom Reporting Builder
- Bulk Email Campaigns
- Enhanced Calendar Integration
- Third-party Marketplace

### Phase 3: Intelligence (Planned)
- Predictive Analytics
- SI-Powered Lead Scoring
- Smart Meeting Summaries
- Automated Document Generation
- Voice SI & Call Transcription

### Phase 4: Enterprise (Exploring)
- Multi-region Deployment
- Advanced Compliance Tooling
- Custom Plugin SDK
- White Label Mobile Apps
- Dedicated Infrastructure Options

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## Company Information

KamoCRM is a remote-first organization focused on building enterprise-grade business tools that are accessible to organizations of all sizes.

### Core Values
- **Privacy First**: Data sovereignty is a right, not a feature. White-label deployment ensures customer data stays under their control.
- **Built to Scale**: Stateless architecture with no single point of failure. Scales from 10 users to 10,000 without degradation.
- **Open by Design**: Open API, extensible architecture, 500+ planned integrations.

### Open Positions
- Senior Full-Stack Engineer (Remote)
- Product Designer (Remote)
- DevOps / Platform Engineer (Remote)
- Technical Writer (Remote)

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## Blog Articles

1. **Introducing KamoCRM: The All-in-One Business Operating System** — Launch announcement covering the platform vision and architecture.
2. **Why Your Business Needs More Than a CRM** — Strategy piece on the cost of SaaS fragmentation and the value of unified platforms.
3. **The Architecture Behind 99.9% Uptime** — Engineering deep-dive into CockroachDB, Kubernetes, and distributed systems design.
4. **White Label Done Right: Branding Your Business Platform** — Product guide on KamoCRM's white-label capabilities and multi-tenant isolation.
5. **From Zoom to Built-In: Why We Integrated Video Conferencing** — Product rationale for built-in video via Janus WebRTC.
6. **5 Ways SI Transforms Business Operations** — Overview of RAG search, intelligent recommendations, and content generation.
7. **Getting Started with KamoCRM: A Complete Guide** — Onboarding walkthrough from sign-up to fully operational platform.

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## Contact & Support

- Sales: https://kamocrm.com/contact?topic=Sales
- Support: https://kamocrm.com/contact?topic=Support
- Partnerships: https://kamocrm.com/contact?topic=Partnerships
- Demo Request: https://kamocrm.com/demo
- Help Center: https://kamocrm.com/help-center
- Documentation: https://kamocrm.com/kamo-documentation
- API Reference: https://kamocrm.com/kamo-api-reference

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## Legal

- Privacy Policy: https://kamocrm.com/privacy
- Terms of Service: https://kamocrm.com/terms
- Cookie Policy: https://kamocrm.com/cookies
- GDPR Compliance: https://kamocrm.com/gdpr