KamoCRM

A contact never touched before is held to quiet hours, in the organization's zone

FixAIService
Shipped
September 29, 2026 at 1:14 AM UTC
Author
Kamo
Commit
0199b78

SP98-A-11. The outreach gate returned right after consent when the contact had no state row, so a cold first touch skipped quiet hours (and the touch budget): a first email could go out at 3 a.m. where the business is. The no-state contact now runs every check that does not read the state row, in the same evidentiary order (opt-out, org list, consent, touch budget, quiet hours); human engaged, stand-down and cooling-off have nothing to say without one. Its quiet hours are judged in the organization's zone, since the contact's is unknown. Tests pass a fixed time: the gate's own now, and the service's clock for the member path (including the existing new-contact test, which read the wall clock).

All changes

Like what you see shipping?

All of it arrives in your workspace on its own. Start on the free plan and read this page again in a month.

Start Free ForeverView Pricing