A ticket can be read without joining its conversation (?join=false) (SITP TP15)

Shipped

October 18, 2026 at 8:21 PM UTC

Author

Kamo

Commit

61fbea7

GET /api/support/tickets/{id} puts an entitled agent who is not yet in the ticket's conversation into it, as opening the window should. An SI reading the queue would join, and be paged for, every conversation it looks at, so ?join=false reads the ticket and nothing more. The console never sends it: the default (true) is unchanged.