Customer Handoffs — the customers an SI handed to a person, with everything they already said (SIE7)

Shipped

November 7, 2026 at 12:53 AM UTC

Author

Kamo

Commit

8bd02f9

Waiting / Mine / Taken / Done with counts; each handoff shows what the customer needs, what the SI did, the next step, the best time, how to reach them (PhoneNumber / EmailAddress) and, opened, their whole thread across phone, email, text, chat and meetings. I'll Take It (first come, first served), Put Back, Mark Done with a note. Org brand colours, corner ribbons, shared avatars, animated with reduced motion honoured; live on handoff cards and every 20 s. Under the SI menu for people who see or supervise SIs; the alert's link opens any one. Help topic + help center article.