Don't file chats into a support topic the org deactivated

FixMediaService
Shipped
September 6, 2026 at 12:24 AM UTC
Author
Kamo
Commit
0f1cbd2

resolveTopic honoured a configured topic by id alone, so deactivating one left the integration still pointing at it and new website chats still landing there — a queue nobody is watching, which is the same silent-misrouting failure this setting was added to end. Deactivated now counts as not resolving: it logs and falls through to the title match and first-active topic like a deleted one does. The write-time check stays id-and-org only, so a brief deactivation doesn't reject an otherwise valid save.

All changes

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