MarkAsRead after agent send so lastViewed advances

Shipped

April 25, 2026 at 11:47 PM UTC

Author

kamo

Commit

82fed0d

On support tickets, both visitor and agent messages are stored under the same systemMember, so the unread-count query is member-agnostic and relies entirely on lastViewed. If the agent doesn't markAsRead after sending, their own reply ends up counted as a new visitor message in the list-row badge. Call markAsRead on a successful send.