- Shipped
- November 7, 2026 at 2:31 AM UTC
- Author
- Kamo
- Commit
- f9da4dd
The Workforce hub's Quality view: each SI's sampled review score with its trend and its customers' satisfaction; every reviewed conversation's accuracy, tone, policy and outcome with a one-line note; satisfaction answers, their spread, the channels that are on and the latest comments; KB gaps (questions the knowledge base could not answer), each with a suggested article that goes to the Help Center review queue as a private draft. A workforce manager's settings: review share and daily cap, satisfaction channels (all off until turned on), wait and quiet period, the consent to learn from corrections, KB gaps. First-time help, Quick Tips and a Help Center article. A guideline learned from corrections shows in the SI's Tuning card and opens in the job description with the guideline added; saving records it as its own LEARNED version. The evaluation grid and the Command Center cards show quality and satisfaction. @kamo/kamoai-core 0.5.0. Fixes two hub tests left behind by the Red Team and Command Center tabs.