Support Ticket Alerts — four kinds gated and catalogued (Settings Home A5)

Shipped

November 15, 2026 at 7:30 PM UTC

Author

Kamo

Commit

ff51b61

- SUPPORT_TICKET_ASSIGNED / _ESCALATED / SUPPORT_TARGET_MISSED gated on VIEW_SUPPORT (parent of the agent and manager rights, so the Support app is derived); SUPPORT_TICKET_STATUS_CHANGED belongs to no app (the member who asked is often in another org or holds no Support right beyond filing) - catalog order after the connection kinds; generic voice/phone wording - SUPPORT_TICKET_ASSIGNED has its own phone push (MediaService), so no second push: one event, one alert