- Shipped
- August 25, 2026 at 9:02 PM UTC
- Author
- Kamo
- Commit
- 70444cb
An appointment is the INTENT — a slot someone holds and may not keep — and the ENCOUNTER is the commitment: the visit that actually happened, the thing a note is written against and a claim is billed from. Calling both "appointments" is how a practice loses the ability to say how many people it actually saw, which is the number every other number depends on. The catalogue is Visit Types rather than Products, because what a practice sells is time with a clinician in a named shape: a new-patient consult, a wound check, a Mohs stage.