- Shipped
- September 7, 2026 at 1:01 AM UTC
- Author
- Kamo
- Commit
- 80ebc33
It carried deepLink: '/messages', which is the mail client. Chat has no route to point at — its window is a tool raised by a tool:open event — so the card navigated somewhere real and entirely wrong, which is the kind of broken that looks fine. The link is the ?openChat= shape DeepLinkToolBootstrap already reads for the links in notification emails, so the sender id now travels the bridge alongside the conversation. Support tickets are left to the support surface. SupportAlertProvider and AutoOpenUnreadSupportChats already raise the ticket window and its own alert, so a card here as well told an agent twice about one reply — and sent them to the chat window when they acted on the second one, which is not where the ticket is.