How salons and spas operate
Salons and spas run on recurring visits and rebook rhythm. A typical studio juggles Vagaro or Booker for booking, Mailchimp for marketing, Square for POS, and a text tool for reminders. Without a unified client record, stylists can't easily see each client's history across tools.
Common challenges we see
- Client drift (reduced visit frequency) goes undetected until cancellation
- Rebook prompting is inconsistent across stylists
- Client preferences (formulas, allergies, vibes-with-stylist) scatter across notes
- Multi-location salons can't see cross-location client history
- Brand consistency across stylists suffers without shared templates
How KamoCRM applies to Salons & Spas
KamoCRM unifies client records across calls, emails, and messaging. Customizable profile fields capture formulas and preferences; documents and notes travel with the client record. White-label multi-tenant supports multi-location salons with owner-level reporting. The AI assistant answers staff questions from a knowledge base of studio policies and service menus.
What's included in every KamoCRM deployment
Every industry gets the same platform. This is what is actually built today.
CRM & Sales
The relationship core, adaptable to your deal flow.
- Leads, contacts, and account management
- Customizable pipelines (Orders, Agreements, Applications, Bookings, Subscriptions, Service Requests, Procurements, Engagements, Commitments, Signups, Allotments)
- Imports, exports, and de-duplication
- Sales analytics and lead reporting
Communications
Calls, video, messaging, email — unified on customer records.
- RingCentral integration for business phone and SMS
- Native HD video conferencing (Janus WebRTC) with recording, screen share, breakout rooms, E2E encryption — KamoMeet
- Email integration with Google Workspace, Microsoft 365, Zoho Mail, Exchange, IceWarp, and custom IMAP/SMTP
- Real-time team messaging with presence
- Calendar sync via CalDAV
Email Marketing
Campaigns and drips that read straight from your CRM, unlimited on Business and Enterprise.
- Broadcast campaigns to leads, accounts, applications or an uploaded list, with merge fields and scheduling
- Automated drips with 14 triggers, send windows in each contact's time zone, and open and click conditions
- Sending domain setup with live DNS checks, DKIM signing and a 14-day warm-up
- Bounce, complaint and unsubscribe handling, with one-click unsubscribe on every email
Documents & Knowledge
Work together on documents, capture institutional knowledge, and put AI on top.
- Real-time collaborative document editing
- Secure file storage (MinIO) and media library
- Knowledge base with approval workflows
- Version control and history
AI
An assistant grounded in your knowledge base, not a generic chatbot.
- AI chat assistant
- RAG-powered semantic search across your knowledge base and data
- Predictive insights and recommendations
Admin, White-Label & Security
Multi-tenant from day one, with your brand on every surface.
- Multi-tenant organizations with department and team management
- Role-based access control (RBAC)
- Single sign-on: Google, Microsoft, Apple
- Full white-label branding (logo, colors, domains, email)
- Per-organization feature toggles
- End-to-end encryption on video and data at rest
- SOC 2 and GDPR aligned; 99.9% uptime SLA
- Kubernetes-native (RKE2) on YugabyteDB
Billing & Commerce
Billing for customers who resell or charge through the platform.
- Stripe billing integration
- Subscription and one-time charge handling
- Commerce and market pipelines
Follow-Up That Runs Itself
Welcome new leads, follow up after a click and send birthday notes automatically. Email campaigns and drips are unlimited on Business and Enterprise.
- Unlimited contacts
- Unlimited sends
- Drips with 14 triggers
Industry-specific features for salons and spas, available by request
None of these are built today. You can vote on them, sponsor the work, or have one built for your deployment alone.
- Online booking with stylist skill-matching and schedule
- Attendance-based rebook prompts (SMS at expected next-visit window)
- Stylist commission and booth-rent tracking
- Retail inventory and product-sale tracking
- Gift card sales and redemption
- Migration tooling from Vagaro / Booker / Mindbody
Questions about KamoCRM for salons and spas
See KamoCRM for Salons & Spas
Start free on the unified platform. Request the industry-specific features you need on top.
Services
Need it built, not just licensed?
We build the applications, websites and campaigns as well as the platform. Same team, same standards, quoted after we understand what you actually need.