Add PRE_TICKET creation and convert-to-ticket endpoint

Shipped: 26 மார்ச், 2026 அன்று 1:44 AM UTC
Author: Kamo
Commit: 9f51bb6

- createTicket: when preTicket=true, sets status to PRE_TICKET, skips assignment (no title required) - PUT /tickets/{id}/convert: converts PRE_TICKET to NEW, requires title, triggers assignment

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