Add PRE_TICKET status and preTicket flag on create request

Shipped

26 மார்ச், 2026 அன்று 1:42 AM UTC

Author

Kamo

Commit

4ddf40f

New status PRE_TICKET(14) for chat-first sessions where the user starts chatting without formally submitting a ticket. Can be converted to a full ticket later by setting a title and changing status.