Health Devices for Practices

Practices that handle protected health information can receive readings from the devices their patients use at home, for remote patient monitoring. The readings come through a health data service the platform has set up, and they go to the patient's chart, not to the IoT Devices pages.

Six readings are supported: blood pressure, weight, glucose, oxygen saturation, heart rate and body temperature. The service is read-only: nothing can be sent to a patient's device.

Who can use it

Remote monitoring can be turned on only when all of these are true:

• The organization is set up to handle protected health information.
• Both the Patient Records app and IoT Devices are turned on.
• The platform has turned the health data service on, with its business associate agreement on record.

If one is missing, the Remote patient monitoring card says which.

How it is turned on

1. Someone with the Manage IoT Connections right goes to Settings › Smart Devices › Connections › Device Services. In a practice that handles protected health information, the Health Devices section holds the Remote patient monitoring card.
2. They choose Enable remote monitoring.
3. Clinicians then enroll each patient from the Remote monitoring tab of the patient's chart, with Enroll patient. Enrolling records the order and the patient's consent, then gives a code the patient scans with their phone to connect their own devices.

The health service may also be listed in Add a connection with the label Can hold health information, but it is never linked there: choosing it says This is enrolled per patient, not linked here.

Working with enrolled patients uses three Patient Records rights: Enroll in Remote Monitoring, Log Remote Monitoring Time and Manage Remote Monitoring Alerts.

What it is not

Readings are not watched continuously, and remote monitoring is not an emergency service. A reading raises an alert only when it passes one of the Alert limits your clinicians set, for the patient or as a practice default; no limit is set for you. Alerts also say when readings stop arriving or a device disconnects. The platform shows, converts and compares readings with those limits. It does not diagnose, score risk, or recommend treatment. See IoT Is Not a Safety System.

What is never done with health readings

• They are never shared with a named person or through a link.
• They cannot be given through IoT access.
• They are never offered to SI members or to voice assistants.
• They do not pass through IoT automations or alarm rules.

Turning it off

Choose Turn off on the Remote patient monitoring card and confirm. No new readings are accepted after that. Every enrollment must be ended first: while patients are enrolled, Turn off cannot be chosen and the card says how many are still enrolled. Readings already on a chart stay there.