Per-agent scorecard
What each agent actually did: conversations, how often a person had to take over and why, outreach outcomes including the ones held back, and what it cost. Eve...
Grouped aggregate queries for the agent scorecard
Twelve @Query aggregates across sessions, messages, usage records and outbound touches, so a scorecard is a handful of grouped queries rather than loading rows ...
Edit what each model costs
Adds per-model price editing to the provider setup screen. Prices are seeded from each vendor's published list price where we know it, and blank where we do not...
Model pricing catalog, write path and backfill
Cost accounting could never work: AiModel has price columns, AiModelController reads them and ChatOrchestrationService reads them to compute costEstimate - but ...
Show the AI handoff context to the agent taking over
Renders an AI_HANDOFF system event as a card with the reason, the AI's summary, and a collapsible transcript of the conversation so far - so the borrower does n...
Proxy the public AI->human handoff route
Adds POST **************** proxied to MediaService alongside its createSupportSession sibling. Without this the handoff feature was dead on arrival: MediaServi...
Carry the AI conversation into the human thread on handoff
Creates or reuses the support session, copies the AI transcript in as one system event, routes it, and tells the visitor honestly what happens next. Confidenti...
Agent-initiated handoff to a human, with context
The AI could not previously ask for a person: escalation rules reached the model via the compiled prompt, but there was no machine-readable signal back, so the ...
Accept agent-authored outreach into an open borrower thread
The counterpart AIService's outreach dispatcher calls. Without it the whole outbound path terminated in a recorded 404 - the gate authorized a touch, the messag...
Outbound triggers, scheduler and web-chat dispatch
Makes the outreach spine actually fire. The gate, contact state, consent and audit already existed; nothing caused a touch to be evaluated. - NATS enabled for ...
Required-text editor; dedupe AI general settings; fix model toggle
Adds an editor for org-wide required opening/closing text - the compiler and columns existed but nothing could set them, so the capability was dead. Copy states...
Persist org-wide required text and apply it immediately
AiOrgSettings gained forcedPreamble/forcedFooter and SalesAgentCompiler already folds them into every agent, but the settings controller neither read nor wrote ...
Full-page AI Sales Agent studio, replacing the modals
The agent editor was a ~800px MUI Dialog whose entire surface was a 10-row textarea, on the one AI tab that used a dialog at all. It is now a dedicated route, a...
Sales-agent compiler, versioning, outreach gate; fix tool replay
Structured agent config compiles to the system prompt, freezes per published version, and gains the gate an agent must pass before initiating contact. Compiler...
Structured sales-agent config, version spine and outreach state
Replaces the single training-context blob with a structured, versionable agent model, and adds the per-contact spine an agent needs before it may initiate conta...
AI Sales Agents tab + per-channel agent assignment
Builds out /settings/ai?tab=sales-agents (was a stub): orgs create agents for their sales industry, either from a built-in template or by writing the training c...
Enrich borrower chat routing + capture subject-property state
chat-routing now returns the assigned officer's NMLS, title, photo, phone, email and whether they hold a valid license for the subject-property state, plus the ...
Assign a sales agent per channel + report LO availability
- WebChatIntegration CRUD threads salesAgentId (null clears the assignment) - lo-presence now returns the member's availabilityStatus alongside online, so the ...
Sales-agent CRUD, mortgage template, and agent-driven chat prompt
- AiSalesAgentController (/api/ai/sales-agents): org-scoped CRUD + GET /templates - SalesAgentTemplateRegistry: built-in starter templates, beginning with a m...
SalesAgent entity + per-channel agent assignment
Org-configurable AI sales agents: a named agent for a sales industry, programmed with a training context the org authors (from a template or by hand), assignabl...
Auto-provision platform-managed MLOS chat + serve site key by host
- ManagedChatIntegrationService: lazily mint the org's platform-managed SPECIFIC_AGENT WebChatIntegration on first access. KamoMLOS is first-party: org resolv...
Verify routing token, persist leadUid, reassign chat on lead move
- createSupportSession takes a signed routingToken (not preferredAgentMemberId); verified via ChatRoutingTokenCodec + cluster internal.auth.secret, enforces ...
Signed agent-routing token + lead-reassignment propagation
Foundation for making the reusable public-chat widget handle the KamoMLOS borrower->loan-officer variant securely, and for propagating lead reassignment into an...
Expose vision capability so the console can explain a missing provider
PDF rate sheets are read by the org's configured vision provider. When none is configured the AI call fails the same way a model error does, so the console had ...
Inline image vision + tier fallback that prefers stronger over weaker
Two limits made org-configured vision unusable for whole classes of caller. 1. Vision was URL-ONLY. Every caller had to stand up public, provider-fetchable ser...
Split Devices into "Phone System(s) Devices" + "Mobile Devices"
The Devices tab now has two sub-tabs. The existing PBX/softphone hardware table moves under "Phone System(s) Devices" unchanged; the new "Mobile Devices" tab M...
Org-admin endpoints for mobile device policy + enrolled devices
Backs the new "Mobile Devices" sub-tab under Settings → Features → Phone → Devices (its sibling "Phone System(s) Devices" stays on VOIPService and covers - GET...
Ingestion panel accepts spreadsheets, not just CSV
The extractor now reads .xlsx/.xls and sniffs the format from the file itself, so the picker no longer restricts to CSV and the copy says plainly what is readab...
Steward Ingestion tab + the Catalog/Identifier proxy routes that were missing
Rate-sheet ingestion existed end-to-end in the backend and none of it was reachable. This adds the one surface that walks the whole chain: upload an investor's ...
CATALOG_SOURCE assoc type for MLOS catalog source documents
Investor rate sheets / LLPA + eligibility matrices / lock policies need somewhere to live: the ingest extracts from the blob, and the published rate-sheet versi...
Gateway for candidate review + rate-sheet promotion
Exposes the two new catalog promotion writes to the steward console under the existing MLOS steward gate, with organizationId server-stamped from the operator s...
MobileDevicePolicy — org default + per-member override
personal phone or must be on a company-managed (Android Device Owner enrolled) device: - MobileDevicePolicy enum: PERSONAL_ALLOWED | COMPANY_MANAGED_REQUIRED. ...
Steward gateway for ingestion (intake + staging area were unreachable)
MLOSIngestionService had no gateway presence, so no tenant could hand a rate sheet to the extractor and the candidates it stages had no reader on any reachable ...
Steward Identifiers tab — resolve an external number to its loan
New Identifiers tab in the mortgage steward console: paste an external number (loan number, MERS MIN, DU/LP/GUS case file, e-sign envelope...) and resolve it ba...
Identifier gateway — steward can resolve an external number to its loan
MLOSIdentifierService had no gateway, so the typed identifier plane (the routing gate every inbound vendor/agency/AUS/e-sign callback uses) was unreachable from...
Value-keyed AUS case-file + e-sign envelope finders for identifier owner-delegation
Completes the owner-column lookups the MLOS identifier plane needs to route inbound callbacks: **************** (DU/LP/GUS run handle) and **************** Both...
Value-keyed loan-identity finders for identifier owner-delegation
The MLOS identifier plane resolves an inbound vendor/agency callback back to a loan; for OWNED_ELSEWHERE types the authoritative value lives on the OWNER's colu...
CONDITION_ADDED / CONDITION_CLEARED canonical email templates
The borrower-facing half of the conditions loop: two generic checklist templates for the new condition notification consumer. Added to CANONICAL_KEYS with their...
Public pre-auth trial-status endpoint for login/register pill
GET **************** resolves the org by hostname (alias-fallback) and reports whether its account is in an active native trial, reusing **************** (now p...
Show TRIAL USE ONLY pill above Powered-by for trial orgs
Refactors PoweredByKamo into a fixed column stack and self-fetches /api/trial-status/{host} (proxy to SecurityService public trial-status endpoint), rendering a...
Show TRIAL USE ONLY pill above Powered-by for trial orgs
Self-fetches /api/trial-status (proxy to SecurityService public trial-status endpoint, resolved by login host) and renders an amber pill above the Powered-by pi...
View third-party (loan) documents in the steward requirements review
A steward reviewing a THIRD_PARTY requirement (appraisal/title/flood) can now open the satisfying document. New binary Next.js route streams the per-loan authz'...
Per-loan third-party (LOAN) document viewer — appraisal/title/flood
Completes the doc-review byte path started with the vault viewer. LOAN-collection imgs (appraisal/title/flood) are refused by the generic imaging endpoints (per...
View/Download vault documents in the account docs tab
Turns the conditions/docs stage into a real review loop. The member-documents proxy route now passes through non-JSON (binary) upstream responses instead of tex...
Per-party vault document viewer — bytes were write-only, now review-able
Uploaded vault documents (pay stub / Gov ID / bank statement) were write-only: the generic imaging byte endpoints refuse ACCOUNT_MEMBER_VAULT (per-party PII loc...
Steward Catalog tab — seed a priceable bundle + inspect the catalog
New Catalog tab in the mortgage steward console: seed a tenant's first priceable bundle with REAL investor + product identities (unblocks pricing), and inspect ...
Catalog gateway — the missing proxy that blocked tenant pricing
Catalog was the ONLY MLOS bounded context with no SecurityService gateway, so a tenant's catalog could never be authored/seeded from the console and BorrowerQuo...
Loan-sale desk UI — the terminal capital-markets steward screen
LoanSaleDeskPanel in the Capital & Risk Command Center: list investor delivery commitments (status filter), open a commitment **************** and per-commitmen...
Durable consumer forwards investor purchase to loan-file FUNDED
MlosLoanFundedConsumer subscribes **************** (durable daemon-mlos-loan-funded) and forwards each purchase to SecurityService's /funded pipeline endpoint v...
Loan-sale desk proxy + CLOSED->FUNDED pipeline seam
- **************** generalized the eClose seam to a shared advance() + added POST /funded (CLOSED -> FUNDED on investor purchase). Same idempotent/at-least-on...
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