- ส่งแล้ว
- 24 มีนาคม 2569 เวลา 03:32 UTC
- ผู้เขียน
- Kamo
- ตั้งค่า
- 4b28e0a
Implements the MediaService backend for the support ticket system: - SupportTopicService: CRUD for org-scoped support topics - SupportAssignmentService: round-robin (with pessimistic lock), manual pickup, admin assigns - SupportNotificationService: NATS agent notifications - SupportTicketService: ticket lifecycle (create, status, priority, assign, reassign, escalate, rate) - SupportReportingService: overview and agent metrics aggregation - SupportController: REST endpoints for topics and tickets - SupportReportingController: reporting endpoints (MANAGE_SUPPORT required) - SupportStompRelayController: NATS support.agent.* to STOMP relay