How to Write a Knowledge Base Article

Write a new Knowledge Base article.

Before you start

Access to the Knowledge Base.

Steps

1. Go to Knowledge Base, then click New Article (or Create Article).
2. Fill in:
   • Title — required.
   • Slug — auto-generated from the title; edit it directly if you want a different URL.
   • Parent (optional) — pick another article to nest this one under, or leave it "None — Top Level."
3. Set Visible To — check any combination of Members, Team Members, and Public.
4. Toggle Train AI on if this article should be searchable by the AI chat assistant once published (see What is a Knowledge Base article? for how this interacts with status).
5. Write the article body in the editor below — supports rich text plus embedded media.
6. Click Create Article.

What you'll see

The article saves as a Draft, visible in the article tree, and opens on its own page. It isn't published or visible to its intended audience yet — see How to Review and Publish Knowledge Base Articles for the next step.