- Ya
- 11 Agosti 2026, 00:19 UTC
- Mwandishi
- Kamo
- Ahadi ya
- 6070819
assignToAgent and reassignAgent set ASSIGNED unconditionally, which quietly made a chat request impossible to convert afterwards — convertPreTicket accepts nothing but PRE_TICKET, so handing a live chat to somebody by hand removed the only way it could ever be given a title. The automatic paths already got this right; the manual ones restated the rule and got it wrong. Both now go through **************** which owns the rule and also puts the agent in the chat session, so there is one place to change rather than three to keep in step. It takes the inviter explicitly, so a manual assignment still records the person who did it rather than the requestor.