- Ya
- 10 Agosti 2026, 23:33 UTC
- Mwandishi
- Kamo
- Ahadi ya
- 2bca3b5
Auto Assignment pages every available support agent and goes to the first one who accepts. It was implemented as "silently pick the least-busy agent who is online", which is a different feature entirely — and a self-defeating one here, because an assigned ticket leaves the claimable queue, so nobody is ever offered it and the work lands on one person whether or not they are really at a desk. It now leaves the ticket unassigned, which is what puts it on the claimable queue that pops the accept card on every Available agent; the first to accept wins it, settled by the conditional UPDATE already in claimTicket. Together with widget chats now running the strategy, a chat from the marketing site and a chat from a customer org are handled identically. Drops the least-busy allocator, the workload status set and the presence dependency it existed for.