Auto Assignment strategy, and open an assigned conversation automatically

Featurekamo-internal
Ya
10 Agosti 2026, 19:17 UTC
Mwandishi
kamo
Ahadi ya
f2538d1

Topics settings gains the fourth strategy. The list rows and the edit dialog share the same label, and the key shipped to kamo-translation-dictionary first — messages/ is gitignored here and next-intl throws on a key missing from en.json, so landing this ahead of the dictionary would ship a build whose page crashes. AssignedTicketOpener raises the ticket window the moment work becomes this member's, and again on sign-in for anything assigned while they were away. Both paths run one fetch of /assigned-unopened, so "it arrived while I was here" and "it arrived while I was gone" are one case rather than two mechanisms that have to agree — the ASSIGNED push is core NATS and is simply lost if nobody is listening, which is why it is treated as a hint and the server holds the record. Not gated on availability or on the accept-popup's rules: this is not an offer that can be decoderd, the work is already assigned. The popup exists for the opposite situation. Unlike the NEW_TICKET auto-open removed in addd9036, ASSIGNED only ever reaches the one agent it concerns, so it cannot open a window on every screen in the org.

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