KamoCRM

MarkAsRead after agent send so lastViewed advances

Fixkamo-internal
Ya
25 Aprili 2026, 23:47 UTC
Mwandishi
kamo
Ahadi ya
82fed0d

On support tickets, both visitor and agent messages are stored under the same systemMember, so the unread-count query is member-agnostic and relies entirely on lastViewed. If the agent doesn't markAsRead after sending, their own reply ends up counted as a new visitor message in the list-row badge. Call markAsRead on a successful send.

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