KamoCRM

Mipangilio › Support backend — mipangilio haki ina maana nini inasema, tiketi Alerts, Matokeo Targets, Routing Preview, mabadiliko logi (Mipangilio Home A5)

FeatureMediaService
Shipped
15 Novemba 2026, 19:31 UTC
Author
Kamo
Commit
2d54221

- Gates (uamuzi mmiliki): mada kujenga / update / kufuta / mzazi orodha na kila webinar mipangilio kuandika (aina, wawakilishi, kumbukumbu, taarifa-wanachama, wawakilishi 'masaa) kukubali MANAGE_SUPPORT_SETTINGS karibu CREATE_SUPPORT_TOPICS / MANAGE_SUPPORT; kufuta kikao kilichohifadhiwa anabaki MANAGE_SUPPORT - GET / PUT / API / msaada / mipangilio (support_settings): tiketi Alerts swichi + Majibu malengo kwa kipaumbele, versioned (409 VERSION_CONFLICT), kuthibitishwa, kawaida maneno mabadiliko safu - tiketi Alerts juu ya mfumo wa taarifa (baada ya kujitoa, jitihada bora): SUPPORT_TICKET_ASSIGNED (kupewa wakala na mtu mwingine au kwa routing, kamwe kujidai), SUPPORT_TICKET_STATUS_CHANGED (kwa mwanachama ambaye aliuliza; kamwe mgeni tovuti), SUPPORT_TICKET_ESCALATED (mameneja timu), kila moja tu wakati org anaacha juu yake - SupportTargetWatch: kila dakika 5 chini ya kufuli singleton, ONE SUPPORT_TARGET_MISSED kwa tiketi na lengo (support_target_alerts mstari wa kipekee); jibu la kwanza = line si mfumo na mtu yeyote ila mwombaji - GET **************** kavu mbio ya mkakati wa mada (mzunguko amri, ambaye ni paged, ambaye anaweza pick up, ambaye assigns); mzazi-org mada jina la org, kamwe watu wake - Taarifa: wastani wa kwanza jibu wakati (alikuwa TODO null) - Mabadiliko logi (crm_setting_change, msaada muhimu): mada + aina webinar / kumbukumbu maadili na Undo (POST mada / {id} / kurejesha, aina / {id} / kurejesha); waandaaji, taarifa orodha, vikwazo binafsi

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