Tell the client which kind of conversation a message arrived in

Ya: 10 Agosti 2026, 19:43 UTC
Mwandishi: Kamo
Ahadi ya: 60e2684

Every member of a media session receives the incoming-message notification, and assigning a support ticket makes the agent a member of that ticket's session. The notification carried no session type, so the client could not tell a support ticket from a direct message and opened a plain chat window for both — a window with none of the ticket's controls, which rendered the ticket's system events as raw JSON because only the support chat knows how to read them. sessionType is additive; a client that does not read it behaves exactly as before.

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