Let a member license their own seat from the console
The panel that closes the loop on self-pay. It appears only where the organization's policy permits it, and only for people who are not already buying on the or...
Tell people their payment failed, and stand the subscription down
The dunning that did not exist. invoice.payment_failed wrote a row and returned: no email, no flag, no state change, and billing.email-service-url was configure...
Add the dunning clock columns
past_due_since and suspension_notified_at, both nullable. Null means paying and not-yet-told respectively.
Make a failed payment mean something
PAST_DUE counted as fully live in both entitlement resolvers, with no timestamp and no cap, so a customer whose card failed kept every feature for as long as St...
Let a member buy their own seat, and close a body-parameter hole
Self-pay had no route inside the console. Everything on the billing surface is account-shaped — you must already hold an AccountMember row before Plans & Billin...
Let the owner decide who can pay, and manage the groups that do
The owner had exactly one lever over self-payment and it was the wrong shape: an irreversible promote gesture, with no way to say in advance whether it was perm...
Org policy and billing group APIs
Who inside an organization may pay Kamo is now answerable and settable. Both routes are org-scoped and therefore deliberately outside /api/billing/accounts/** a...
A Plans & billing console an owner can actually find
There was no way to buy a first subscription anywhere in the product. Plan lists were reachable only through a subscription you already held, so an organization...
Default a new subscription's target org to the caller's
A first purchase has no existing subscription to copy targetOrganizationId from, and requiring it unconditionally is what made creating one from the console imp...
Show the ceiling, not just the bytes
The panel reported stored, added, removed and lifetime bytes against no reference at all — so an owner looking at 400 GB had no way to tell whether that was com...
Gate promotion on the owner's policy, make it idempotent, add its inverse
Promoting a member to pay for themselves was unconditional, one-way and unsafe to repeat. It now refuses when the organization's policy says the organization p...
Drop the constraint that limited a member to one billing account
Finds the constraint by shape rather than by name — Hibernate generated it and the name is not stable across environments, so any unique constraint on account_m...
Let members and groups pay for themselves, under the owner's rules
Three things were missing and one was actively harmful. account_members carried a global unique on member_id — a member could administer exactly ONE billing ac...
Expose the fail-open impact to the operator
The app catalog page already answers the org-independent question — does any plan mention this app — and raises a warning when none does. This answers the tenan...
Show what turning off fail-open would cost
kamo.entitlement.fail-open grants any app the plan matrix never mentions. It is documented as a temporary valve for the catalog backfill — turn it off once the ...
Show whether someone is there, and their extension
Every row now carries a presence dot and word beside the name, and its extension in the detail line — so choosing a person no longer means picking a name and ho...
Carry availability, presence and extension on a directory row
Picking a person is easier when the row says whether they are there and how to reach them, so each one now carries what they last declared, whether anything of ...
Buy a block when an opted-in org runs out of room
Runs shortly after the nightly snapshot sweep, because that is what produces the usage figure it decides on — expanding against yesterday's number would buy a b...
Opt-in auto-expand with a ceiling
Two columns on the subscription that holds the blocks: whether to buy another one automatically when the organization runs out of room, and the most it may ever...
Let a catalog price change actually reach Stripe
Stripe Prices are immutable and the mapping holds one row per (org, type, code, cycle) behind a unique key, so once a price existed it could never change. A pri...
Add the columns that make a price change detectable
Order(0), nullable, no backfill — a null amount reads as "we do not know what this price was created with" and the reconciler treats it as unknown rather than a...
Record what each Stripe price was created with
The mapping stored only which price id to use, so a catalog price change could not even be noticed. ensurePlanPrices short-circuited on the row's existence and ...
Type the storage capacity the summary now returns
Keeps the client contract in step with BillingService, which now reports what the plan includes, what blocks were bought, the combined ceiling and the fraction ...
Report capacity alongside usage
The storage panel reported bytes stored against nothing at all — no allowance, no percentage, no money — so an owner looking at 400 GB had no way to tell whethe...
Give the storage allowance an effect
Storage was measured across nineteen domains, nightly, with a build-failing coverage test — and nothing anywhere computed an allowance or refused a byte. The pl...
Tell the requestor whether their agent is actually there
A silent thread does not distinguish "nobody has looked at this" from "my agent stepped away", and the person waiting cannot tell which. The notice under the co...
Reassignment reaches the new agent, and the requestor is told who is there
Reassignment did not reach anybody. assignmentOpenedAt records that a client put the conversation on screen, and it is what raises a ticket at sign-in — but it ...
Assign a chat request, and assign from the tickets list
Two gaps, same cause — assignment was treated as something that happens to a ticket rather than to a piece of work. The assign button was hidden for pre-ticket...
Quote engine for the plan picker, matching what Stripe will bill
The arithmetic behind a live running total, kept apart from any component so the numbers can be tested directly. It mirrors **************** exactly: per-seat a...
Make a first plan purchasable, and return real plan prices
Two things stopped an organization ever buying a first subscription. Plan lists were reachable only through sub.marketId on a subscription the org already held...
Gate paid actions on a licensed seat, at the chokepoint
Nearly every gateable action in the product — dial an extension, email a member, open the AI assistant, play a recording, start a social conversation — is a bar...
Resolve what a member may do, not just what their plan includes
Feature grants describe a plan. They never described this member, because the console gates navigation on org-level org.features — so a member with no license a...
Bill per-unit add-ons by units bought, not by headcount
Threads the new add-on quantity through create and update: a FLAT add-on now takes its Stripe quantity from what the subscription actually bought, so four 10 GB...
Reprice Additional Storage as $2.50 per 10 GB, org-wide
The add-on described an organization-wide shared pool and was then priced USAGE_BASED at $4 with "25 GB" stated only in prose. Nothing ever submitted a storage ...
Give add-ons a unit size and a purchasable quantity
An add-on's unit only ever existed as prose inside its description ("Each unit adds 25 GB") and as a hardcoded constant in the marketing site, so nothing could ...
Pick the agent to reassign a ticket to, instead of typing their id
Assign and reassign opened a text box you typed a raw member id into — which meant already knowing the id of the person you wanted, for an action whose whole pu...
Endpoints for the sign-in auto-open handover
GET /sessions/chat/auto-open returns the chat conversations this member's client should raise; POST /sessions/{guid}/auto-opened records that it did. The durabl...
Durable record of a conversation the client raised by itself
MediaSessionMember gains AUTO_OPENED_AT, beside msgIdLastViewed because it is the same grain — a fact about one member's relationship to one session. That one a...
Overhaul the preferences panel
Four dropdowns and a switch on a panel washed top to bottom in the tenant colour at full strength, so every control fought its own background. Each select hid t...
Replace the mailbox spinners with a skeleton that assembles
Every loading state on /messages was a Loader2 on an otherwise empty pane — the boot, the message list, the folder tree, the message body and the next page all ...
Add and remove guests from the event dialog
The last thing the dialog could not do. It could display who was already on an event, but there was no way to put anyone there — the only guest control was "upd...
Manage an event's guest list
The dialog could show who was already on an event but never add or remove anyone; the only guest operation was re-notifying people who were somehow already ther...
Batched guest lookup, and delete-by-event
The event dialog shows who an event is with, and the list endpoint returns a month of events at a time. Asking for guests per event is a query per row; findByEv...
Tell the member what the event collides with, as they set it
The most useful thing a scheduling dialog can say is "you already have something then", and the endpoint to answer it existed all along with nothing calling it....
Let the conflicts endpoint exclude the event being edited
ConflictDetectionService has always taken an excludeEventId; this endpoint passed null. Without it an event overlaps itself, so the moment the event dialog star...
Rebuild the event dialog around when, not around fields
Ten identically weighted outlined fields in a column, in the order the columns happen to sit in the table: title, description, location, calendar, all-day, star...
Auto Assignment strategy, and open an assigned conversation automatically
Topics settings gains the fourth strategy. The list rows and the edit dialog share the same label, and the key shipped to kamo-translation-dictionary first — me...
AUTO_ASSIGNMENT, and raise an assigned conversation on the agent's screen
A chat request and a submitted ticket are the same unit of work; the topic's strategy is the only thing that decides how either is handed over. The PRE_TICKET s...
AUTO_ASSIGNMENT strategy and a durable record of an unseen handover
AUTO_ASSIGNMENT(3) is appended to SupportAssignmentStrategyType — assign immediately to an agent who is genuinely online, preferring whoever holds the least wor...
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