Your organization's bill lives on the Billing page. Open it from the bill button at the top of your home screen. Only the organization's owners can see it.
The page shows what you owe right now, what your next bill will be, the plan you are on, and every bill you have paid.
Pay a bill
- Open Billing.
- Click Pay on the bill. If you owe more than one, the oldest is first.
- Pay by card on the secure payment page. Some organizations also let you pay straight from your bank.
- You come back to Billing, and the bill shows as paid within a minute.
You can always pay by bank transfer instead. The How to Pay card shows the bank details.
What autopay does
With autopay on, you never have to pay a bill by hand. Each bill is charged to your saved card by itself:
- Your monthly bill is charged on its billing day.
- Any other bill, such as a charge for seats you added part-way through a month, is charged on its due date.
- A bill that is already due when you turn autopay on is charged right away. You are shown the amount before you agree.
You still get every bill by email. It tells you autopay is paying it, so there is nothing to do.
Autopay is not the same as "renews automatically"
These two sound alike, but they are different:
- Renews automatically means your plan carries on into the next month and a new bill is made. It does not pay the bill.
- Autopay pays the bill.
So a plan can renew automatically while every bill still waits for you to pay it. Turn on autopay if you want the paying to happen by itself too.
Turn on autopay
- Open Billing and find the Autopay card.
- If you have already paid a bill by card here, that card is offered. Click Turn On Autopay. If not, click Add a Card and Turn On Autopay and enter your card.
- Read what will be charged, tick the box to agree, and confirm.
The Autopay card then shows On, the card it charges, and the next charge.
Example: your plan bills on the 18th. You turn on autopay on the 12th while a $720 bill for added seats is already due. The $720 is charged now. Your monthly bill is charged on the 18th, and every month after that, until you turn autopay off.
Change the card or turn autopay off
- Change Card saves a new card. Autopay uses it from then on.
- Turn Off Autopay stops the automatic charges. Your bills go back to being paid the way they were before, such as by bank transfer, and each one waits for you to pay it.
If a card payment does not go through
We try again a few days later, up to four times. Your bill stays open in the meantime, and you can pay it yourself at any time. If your bank asks you to approve a charge, we email you a link to approve it.
Your service is never cut off just because a payment is late.
If you sell subscriptions: when mid-period charges are due
When a customer adds seats part-way through a period, the extra charge can go on a bill of its own. In your market's Invoicing settings, Charges Added Mid-Period Are Due decides when that bill is due:
- With the Next Bill (recommended): due on the customer's next billing day, so they pay it with their regular bill. Nobody gets a bill that is overdue the day after it arrives.
- Under Your Payment Terms: due when the change starts, plus your usual payment terms. With "due on the billing day" terms, that means due as soon as it arrives.
Your customer's own Billing page and every bill you send say whether autopay will pay it.