Whether an app's toggle is available, forced, or missing entirely depends on four independent layers stacking on top of each other — not just "on or off":
- Development stage — an app can be published or still in development. In-development apps are hidden from everyone except root organizations, which can opt in "at your own risk."
- Platform availability — separately, a platform operator can withhold an app from the catalog entirely regardless of its stage; a withheld app never reaches your list of toggles at all.
- Applied security model — if your organization has a security model applied (via Branch Types), that model can mark an app as force-enabled (you can't disable it — the switch is locked with a tooltip explaining why) or not available (it's filtered out before you ever see it).
- Billing entitlement — your plan or add-ons determine whether you can actually turn an app on. An app you're not entitled to shows an "Upgrade" or "Add-on Required" chip instead of a working switch.
What this isn't
The help text suggests checking for dependencies between features before disabling one ("some features depend on others being active") — there's no such dependency check implemented today. Nothing stops you from disabling a feature something else in your organization is actively using; there's no warning specific to that scenario.
Related articles
Other guides that answer questions close to this one.
How to Turn Apps and Features On or Off
Note: this is the screen that turns on Client Relations Manager (and every other product area) for your organization in the first place — if a feature area's Settings section is missing entirely, check here first. Turn…
How to Manage Security Models and Branch Types
Create or edit a policy template (Security Model) that a sub-organization inherits when created under one of its Branch Types. See Security Models and Branch Types first if these terms are new. Before you start The…
Security Models and Branch Types
Naming note: the Settings card is titled "{Branch} Types" (using your organization's custom label — see What is custom labeling?), but the screen you land on is headed "Child Organization Security Models." These are two…