Add PRE_TICKET creation and convert-to-ticket endpoint

Shipped

26 مارس 2026 في 1:44 ص UTC

صاحب البلاغ

Kamo

Commit

9f51bb6

- createTicket: when preTicket=true, sets status to PRE_TICKET, skips assignment (no title required) - PUT /tickets/{id}/convert: converts PRE_TICKET to NEW, requires title, triggers assignment