How to Manage Your Voicemail

Listen to, organize, or remove your voicemail messages.

Steps

1. Open the softphone (top nav phone icon → Call) and click the VM tab. Its title shows how many messages are new.
2. Choose what to Show with the chips: All, Unread or Has audio.
3. Click a voicemail's play icon to open it in the media player. Playing it marks it read. If it has been transcribed, it says transcribed, and the text is shown alongside the audio.
4. Click Call back to return the call from the softphone.
5. Use More on a voicemail for:
   • Mark read
   • Delete…, which offers Archive (hides it from your list; the recording stays on the server) or, if you hold the Voicemail: Permanent Delete permission, Permanently delete (removes it from your phone provider and from Kamo; cannot be undone).
6. Mark All Read at the top clears every unread badge at once.

What you'll see

The list updates by itself: a new message appears without a refresh. Played or marked voicemails clear their "new" badge. Archived voicemails leave your list but aren't destroyed; permanently deleted ones are gone for good.

When someone leaves you a message, you also get a Voicemail notification. Opening it takes you straight to your voicemail. You can turn these off under What you are told about in your notification settings.