How to Search the Knowledge Base

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How to Search the Knowledge Base

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Knowledge Base Articles Explained How to Browse the Knowledge Base How to Write a Knowledge Base Article How to Review and Publish Knowledge Base Articles How to Search the Knowledge Base

1 min readUpdated September 2, 2026

Find a specific Knowledge Base article by keyword instead of browsing the article tree.

Before you start

Access to the Knowledge Base.

Steps

Go to Knowledge Base. Near the top of the Articles tab is a search box labeled "Search knowledge base...".
Start typing. After a brief pause, matching results appear in a dropdown below the box, each showing the article's title and a short snippet of matching content.
Click a result to open that article directly. Clicking outside the dropdown, or clearing the box, closes it without navigating.

What you'll see

You land straight on the matching article's page instead of navigating the tree manually.

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