Chat

Messaging, in two directions: with the people you work with, and with visitors on your own website.

Talking to your team

• How to Start a Chat with a Teammate — one-to-one
• How to Create a Group Chat — several people, one thread
• How to Send a Chat Message — including attachments and emoji
• How to Search, Unsend and Manage a Conversation — finding an old message, and taking one back
• How to Set Your Availability Status — what your colleagues see before they interrupt you

Talking to your website's visitors

• How to Add Live Chat to Your Website — the widget, and the snippet you paste into your site
• How to Customize Your Web Chat Widget — colors, position, greeting and behavior

The Interaction Center

Read The Interaction Center if chats seem to be appearing and disappearing unexpectedly. It's the surface that gathers conversations from everywhere — teammates, website visitors, and the other channels — and knowing how it decides what to show you explains most of what looks like odd behavior.

Something worth knowing

A conversation outlives the window you're reading it in. Closing a chat window doesn't end the conversation or mark it read for anybody else, and reopening it picks up exactly where you left off.