Opening A Shared Doc

Someone sent you a document through Kamo. This page explains what happens when you click it. You don't need to install anything.

Open It

1. In the email, click Open on the document card (or click the document's name).
2. A page opens in your web browser, showing the name of the business that sent it and who shared it.
3. The document appears on the page. Scroll to read it.

That's it for most documents.

If You're Asked To Sign In

Some documents are shared only with specific people. Then you'll see Sign in to open this document.

• You already have an account: click Sign In. Use the same email address the email was sent to. You'll come straight back to the document.
• You're new: click Create Account. Use the same email address the email was sent to, confirm your email, and you'll come straight back to the document. It's free.

Using a different email address won't work. That's on purpose, so that only you can open what was sent to you.

Reading The Document

Along the top you'll find:

• Find — search for words in the document.
• Zoom In, Zoom Out and Fit To Width — make the pages bigger or smaller.
• Full Screen — use the whole screen for reading.
• Pages — show small pictures of each page down the side, to jump around.
• Download and Print — only if the sender allowed them.

On a phone, pinch to zoom and swipe to scroll, just like any web page.

Messages You Might See

• "Checking this file for safety" — every shared file is scanned for viruses before it opens. This usually takes less than a minute, and the document opens by itself.
• "You don't have access yet" — you're signed in with a different account than the one it was sent to. Click Use A Different Account, or ask for access.
• "This link has expired" — the sender set the link to stop working after a while. Click the Ask … For Access button to request it again.
• "This link was turned off" — the sender stopped sharing it. Contact them if you still need it.
• "This document isn't available" — the link may be incomplete. Try clicking it again from the email, or contact the sender.

Was This Forwarded To You?

If someone forwarded the email, you may not be able to open the document. Click Request Access, type your name and email, add a short note if you like, and click Send Request. The sender decides, and you'll get an email when they do.

About The Note At The Bottom

You may see a line like "[Business name] can see when this document is viewed." It means the sender is told when the document is opened, and how long each page was read. They can't see anything else on your device.