电话和文本

1 分钟读取更新 September 2, 2026

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How Calling and Texting WorkWhat's actually there The top navigation bar's phone icon (tooltip: "Call or Text") opens two separate tools: Call — opens the softphone, a full in-browser phone: dial pad, live calls, call history, voicemail,…Why Your Phone May Not Be ConnectedThere are two separate gates, at two different levels. The phone icon is missing from your nav entirely It only appears if both are true: your organization has phone turned on, and you hold the Access VOIP right. If…Phone Provider Instances ExplainedYour organization can connect more than one phone-related provider instance — separately, one or more Phone Servers (VOIP) and one or more Bulk Text (SMS) providers. Because there can be several of each, the Extensions,…How to Add a Phone or Text ProviderConnect a phone system (VOIP) or bulk text (SMS) provider instance. Before you start The Manage VOIP Settings right, and your organization must have Phone Systems enabled. Steps 1. Go to Settings → Phone System(s) →…How to Answer or Decline an Incoming CallRespond to a call ringing in to your extension. Before you start Your phone system is connected and your account is registered (this happens automatically once you're set up — see Why Your Phone May Not Be Connected if…How to Dial a Department with Speed DialQuickly dial another department's extension without knowing or typing its number. Before you start At least one department in your organization needs an extension configured (in Settings) for anything to appear here.…How to Look Up a Caller During a CallWhile on a call (or before dialing), pull up the matching Lead record, log a note straight to it, or schedule a callback — without leaving the softphone. Before you start The CRM tab in the softphone is real and wired…How to Manage Phone ExtensionsView every extension across all connected phone providers, and unassign one from a member. Before you start The Manage VOIP Settings right. Steps 1. Go to Settings → Phone System(s) → Extensions. 2. Search by extension…How to Manage Your VoicemailListen to, organize, or remove your voicemail messages. Steps 1. Open the softphone (top nav phone icon → Call) and click the VM tab. Its title shows how many messages are new. 2. Choose what to Show with the chips:…How to Place a Call with the SoftphoneDial a number using KamoUniverse's built-in softphone. Before you start Your organization has a phone system connected (RingCentral, a SIP/PBX system, or Microsoft Teams) and you hold the Access VOIP right. Your own…How to Review Phone Users, Devices and VoicemailReview your phone system's users, provisioned devices (desk phones and mobile), voicemail boxes, and overall sync health — all aggregated across every connected provider instance. Before you start The Manage VOIP…How to Send and Receive Text MessagesSend a text message and keep up a text conversation from KamoUniverse. Before you start Your organization has a bulk-text/SMS provider connected (Settings → Phone System(s)) and you hold the Access VOIP right. Steps…How to Set Call Forwarding and Do Not DisturbControl how incoming calls reach you: block them, forward them elsewhere, or auto-answer them. Steps 1. Open the softphone (top nav phone icon → Call) and click the Settings tab. 2. Under Call Features: - Do Not Disturb…How to Use the In-Call ControlsControl an active call: mute yourself, put the call on hold, jot a quick note, or hang up. Before you start You're on an active call (see How to Place a Call with the Softphone). Steps 1. While connected, the softphone…How to View Your Call HistoryReview your recent calls and quickly call one of them back. Steps 1. Open the softphone (top nav phone icon → Call) and click the History tab. A red badge on the tab shows your missed-call count. 2. Filter the list with…

其他指南则回答与此相近的问题.

聊天

发送信息,分两个方向:与你合作的人,以及访问者在自己的网站上. 跟你的团队说话如何与队友开始聊天——一对一问如何与某人聊天——当您的组织的宣传政策首先需要批准时如何创建群聊——几个人,一个线程如何发送聊天信息——包括附件和emoji 如何搜索、解开和管理对话——找到旧消息,取回一条如何设定你的可用状态——你的同事在打断你之前看到的与您的网站的访客交谈如何将 Live Chat 添加到您的网站—— 部件,…

电子邮件

卡穆乌尼弗斯内部的完整邮箱. 您可以使用由 KamoUniverse 托管的地址, 或者连接您已有的 Gmail、 Outlook 或其他账户, 并在这里阅读。每天工作时间如何写并发送新邮件, 如何回复或转发电子邮件如何搜索你的电子邮件—— 以及找到你以为已经消失的东西的搜索如何组织带有文件夹和标签的收件箱如何显示、存档、删除和报告垃圾邮件当您有多个地址时, 如何从不同的邮箱或异名发送电子邮件。…

会议

视频通话. KamoUniverse有自己的会议服务——Kamo Meets——也可以将会议交给一个你已经支付费用的提供者,如Zoom或微软Teams. 设置它会见提供商,你可以连接——你的选项是什么以及每个选项的变化如何连接或切换会议提供者——包括已经排定的会议的后果如何设定会议默认值——每次新会议以什么开头如何定制您的会议品牌——您的标志、欢迎信息、背景如何配置会议安全和访问——谁可以加入,以及他们是否在大厅等候…

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相关条款

聊天

电子邮件

会议

电话和文本

在本节中

相关条款

聊天

电子邮件

会议