How to Resolve a Timecard Exception

Clear or waive an open timecard exception (for example, a missing punch) so a pay period can close.

Before you start

• Manage Timecards right.

Steps

1. In the nav bar, click Human Resources → Attendance tab → Exceptions sub-tab.
2. Exceptions are split into two groups: blocking (must be resolved or waived before a period can close — for example, a missing punch, which is never paid as zero) and advisory (recorded for review, but never stops a close — for example, a geofence miss or a clock skew).
3. If the underlying time is simply missing, don't waive it — go add the missing punch on the member's timecard first (as an HR admin you'd typically ask the member to add it themselves via their own Timecard tab, since there's no separate per-member punch editor on this screen), then come back here and click Re-detect on that row. This re-runs detection for that member on that day immediately, instead of waiting for the nightly sweep.
4. If the gap genuinely can't be filled in and you need to proceed anyway, click Waive, enter a reason, and confirm. Waiving does not fix anything — the punches and hours stay exactly as they are; you're recording a decision to proceed with the gap still in the record, which is what makes it answerable later.

What you'll see

A resolved exception (via Re-detect finding the new punch) drops off the queue, updating the blocking count. A waived exception is removed from the blocking count but the underlying gap remains — your reason is attached to the record. The Approvals and Bulk Close screens both read the same blocking count this screen shows, so clearing exceptions here is what unblocks approval and period close elsewhere.