How to Connect SmartThings

Connect a Samsung SmartThings location so your team can see and control its devices.

Before you start

• You need the Manage IoT Connections right and a SmartThings account that can see the location.
• SmartThings is set up by the platform first. Your organization sees it in the list only once the platform offers it. If it is not there, ask your platform administrator.

Connect it

1. Go to Settings › Smart Devices › Connections › Device Services and choose Add connection.
2. In Add a connection, choose SmartThings (under Smart home).
3. In Name this connection, enter the name people will see.
4. Choose Continue to SmartThings. SmartThings opens in the same tab.
5. Sign in, choose one location and approve.
6. You come back to the Connections tab. It says Connected. Looking for devices…, then how many devices it found.

Each link covers one location. To connect another location, repeat the steps.

Result

The location's devices appear after the first sync: lights, switches, sensors, security panels and scenes. Changes arrive live as SmartThings reports them. History and camera video are not available.

If it doesn't work

• Access was not granted, so nothing was linked. You declined at SmartThings. The form opens again with your name filled in; choose Continue to SmartThings again.
• The vendor did not complete the sign-in. or The sign-in link expired. Start again. The form opens again with your name filled in; choose Continue to SmartThings again.
• This vendor isn't set up completely on the platform yet. (in the form) or This connector is not set up correctly. Ask the platform administrator. (after the sign-in): the platform's SmartThings app needs attention.
• The connection later says Needs a new sign-in: choose Sign in again, then Continue to SmartThings, and sign in with the same account. See How to Relink a Connection.
• See Fixing a Connection Problem.