How to Connect Tuya

Connect devices that use the Tuya Smart or Smart Life apps.

Before you start

• You need the Manage IoT Connections right and a Smart Life or Tuya Smart account.
• Tuya is set up by the platform first. Your organization sees it in the list only once the platform offers it. If it is not there, ask your platform administrator.
• Know the region your Smart Life or Tuya Smart account was created in. The link form asks for it.

Connect it

1. Go to Settings › Smart Devices › Connections › Device Services and choose Add connection.
2. In Add a connection, choose Tuya (under Smart home).
3. In Name this connection, enter the name people will see.
4. In Tuya data centre, choose the region your account was created in.
5. Choose Continue to Tuya. Tuya's sign-in page opens in the same tab.
6. Sign in with the Smart Life or Tuya Smart app and approve access.
7. You come back to the Connections tab. It says Connected. Looking for devices…, then how many devices it found.

Good to know about locks

Tuya locks can be unlocked, but they do not report whether they are locked. An unlock is therefore shown as Unconfirmed (see What an Uncertain Command Means), and the lock's state is never assumed. Remote locking is not offered.

What it does not show

Colour temperature, energy readings and history, scenes, separate cooling settings on thermostats, and camera video are not available. Garage controllers only toggle the opener; they have no separate open and close.

Result

Your devices appear after the first sync, and changes arrive live as Tuya reports them.

If it doesn't work

• Linking stops before Tuya opens with That Tuya region isn't set up yet.: the platform has not set up the data centre you chose. Check the region, or ask your platform administrator.
• Access was not granted, so nothing was linked. You declined in the app. The form opens again with your name filled in; start the sign-in again.
• The vendor did not complete the sign-in. The form opens again with your name filled in; choose Continue to Tuya again.
• The connection's last problem says The trial allowance is used up., The vendor plan has expired. or that Tuya refused the platform's IP address: these are problems with the platform's Tuya project, not your account. Ask your platform administrator.
• See Fixing a Connection Problem.