Pipedrive的超能力及其局限性
Pipedrive became a category leader by focusing relentlessly on one thing: the sales pipeline as a kanban board. Deals move across stages, activities drive forward motion, and the UI stays out of the salesperson's way. For a 5-20 person sales team, it is genuinely excellent at that core job. The limitation shows up the moment you need anything outside the pipeline. You want to send a marketing email? Add Pipedrive Campaigns. You want to capture leads with chatbots and forms? Add LeadBooster. You want to do project management for post-sale delivery? Add Pipedrive Projects. You want to track website visitors? Add Web Visitors. Each add-on is billed separately, and within a year most Pipedrive customers are running 3-5 add-ons alongside a separate support platform (usually Intercom or Zendesk) and a separate VOIP provider, and the integration surface grows with each one.