Billets d'appui et webinaires

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"texte": "Bumped up", "type": "texte", "style": "", "détail": 0, "format": 0, "version": 1', "direction": "ltr", "texteStyle": "textile": "Tritère": 0', "direction": "d'""format" : "", "taille": "indent": 0, "version": 1, "enfants": "contribuer": "tablecell", "format": "", "intencice": 0, "colssable": 1, "version": 1, "enfants": ""type": "----------------------------------------------------------------------------------------------------------------------Correction / Won't Fix / Duplicate / Erreur d'utilisateur / Cannot Reproduce)", "type": "texte", "type", "type", "type": "texte": "Texte": 0, "sensation": 1', "direction": "ltr", "texteStyle": "", "Trou""dent": 0, "colSpan": 1, "sanglout": 1, "enfants": "-type": "paragraphe", "format": "", "indent": 0, "version": 1, "enfants": "mode": "normal", "texte": "Température", "Température", "type", "texte", "texte" : ", "détail"Style" : "", "Tout": "Tendrier", "en-tête": 0', "direction": "ltr" de type ", "tablerow", "format": "format": 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"modification": 0,"Têtième": 0', "direction": "ltr", "en-tête": 0', "type": "tablecell", "format": "indent": 0, "cols de la flotte": 1, "version": 1, "enfants": "" type": "paragraphe", "format": "", "", "", ""rouverte, "type": "texte", "style": "", "détail": 0, "format": 0, "version": 1', "direction": "ltr", "texte de style": "Texte": 0', "direction": "l'état": 0', "direction": "trafil", "type"1: "enfants": "type": "tablecell", "format": "", "sous forme": 0, "colSpan": 1, "version": 1, "les enfants": "type": "type": "type": "modèle": "texte": "texte": "Texte": 0, "version": 1, "enfants": [-"mode ", "normal", "texte"0, "version": 1', "direction": "ltr", "textStyle": "", "format": 0', "direction": "ltr", "en-tête": 0, "type": "cellule", "format": "", "conduite": 0, "collement": 1, "l'écart": 1, "version": 1, "les enfants"1: "enfants" : "mode": "normal", "texte": "Annulement sans résolution", "type": "texte", "style": "", "détail": 0, "format": 0, "version": 1', "direction": "ltr", "texteStyle": "", "Texte": 0, "direction": "l'""direction": "ltr", "type": "paragraphe", "format": "", "indent": 0, "version": 1, "enfants": "mode": "normal", "texte": "Vous pouvez envoyer un message à l'intérieur d'un ticket de la même manière que vous le souhaitez dans une discussion - un ticket n'est pas un formulaire unique, c'est une conversation en cours avec un statut".0, "version": 1', "direction": "ltr", "texte de style": "", "Tendrage": 0', ''étiquette': "h2", "type", "tête", "format": "", "indents": 0, "version": 1, "enfants": "mode": "normal", "texte": "Trouet", "Trouet"0, "version": 1', "direction": "ltr" et "type": "paragraphe", "format": "", "indent": 0, "version": 1, "enfants": [------------------------------------------------------------------------------------------------------------------------------------------------------ Le choix saute le titre/de la forme de description et ouvre immédiatement une conversation - en interne, c'est un "type": "texte", "style": "de détail": 0, "format": 0, "version": 1', "mode": "normal", "texte": "Pre-Ticket", "type", "texte", "style", "mode": "", "détail":", un record plus léger qu'un billet complet. Un agent peut le formaliser en un billet régulier plus tard si nécessaire. ", "type": "texte", "style": "", "détail": 0, "format": 0, "version": 1', "direction": "ltr", "texte Style": "", "Texte": 0, "type": "paragraphe", "format": "", "int.les chemins de discussion partent du même endroit - voir ", "type": "texte", "style": "", "détail": 0, "format": 0, "version": 1', "rel": null, "url": "/kb/de292376-a1a3-4385-966b-7f535c9ce0", "type": "lien": 1, "enfants" : "mode": "normal", "texte": "Comment prendre contact avec l'appui", "type", "texte", "mode": "disponible", "texte": 0, "version": 1', "direction": "trafic": "direction": "ltr", "texteStyle": "", "Texte": ","0, "version": 1, "enfants": "mode": "normal", "texte": "texte": "texte": "texte", "type", "style": "", "détail": 0, "format": 0, "version": 1', "direction": "ltr" type ", "paragraphe", "format": "", "", ""Il y a tout autre chose: ", "type": "texte", "style": "", "données": 0, "format": 1', "mode": "normal", "texte": "texte", "type": "texte", "type", "style": "", "détail": 0, "format": 1, "version": 1', "mode", date et heure - pas un ticket d'assistance du tout, et pas créé à partir du même écran. Types de session, qui les présente, et quand ils sont disponibles, tous sont mis en place par un admin - voir ", "type": "texte", "style": "", "détail": 0, "format": 0, "version": 1', 'rel': null, "url": "/kb/5a76d5f7-4fa2-4f3e-9142-52c""intent": "cible": nul, "version": 1, "enfants": "mode": "normal", "texte": "Comment mettre en place des webinaires de support programmé", "type": "texte", "style": "", "détail": 0, "format": 0, "version": 1', "direction": "ltr"type" : "texte", "type": "", "détail": 0, "format": 0, "version": 1', "rel": nul, "url": "/kb/7cc3cc4d-8142-4e6c-bfca-15dce3392112", "type": "lien", "lit", "titre": "format": "", "","Comment demander un webinaire programmé", "type": "texte", "style": "", "détail": 0, "format": 0, "version": 1', "direction": "ltr": "mode": "normal", "texte": "et "type": "texte", "texte", "type", "type", "type": ", "type": "", "détail":b/4d175946-0d28-44ee-952a-730ba33b35a5", "type": "lien", "titre": "format": "", "indent": 0, "cible", "version": 1, "enfants": "mode": "normal", "texte": "Comment visualiser ou rejoindre vos webinaires", "type": "texte":"direction": "ltr", "direction": "ltr", "textStyle": "Texte": 0', "étiquette": "h2", "type": "tête", "format": "", "dans l'envers": 0, "version": 1, "enfants": [-"mode": "normal", "texte": "texte": "Là ""Moteur": "mode": "paragraphe", "format": "format": "", "Indent": 0, "version": 1, "enfants": "mode": "normal", "texte": "L'icône de support nav" ouvre un menu avec deux groupes: ", "type": "texte", "style": "", "détail": 0,"Soutien en ligne", "type": "texte", "style": "", "détail": 0, "format": 1, "version": 1', "mode": "normal", "texte": "(Soutien de contact, billets actifs" et ", "type": "texte", "style": "", "détail": 0, "format": 0, "version"Texte, "style": "", "détail": 0, "format": 1, "version": 1', "mode": "normal", "texte": "(Request Webinar, My Scheduled Webinars). Les billets/chats et les webinaires sont par ailleurs des systèmes sans rapport qui se trouvent à un point d'entrée.", "type": "texte", "style": "", "détail": 0, "format": 0, "version": 1', "direction": "ltr", "texte Style": "", "Trou", "Trou", "Tête""mode": "normal", "texte": "notifications", "type": "texte", "type": """": "document": 0, "format": 0, "version": 1', "direction": "ltr" de type ", "paragraphe", "format": "", "indent": 0, "version": 1, "enfants":les escalades sont contrôlées par membre - voir ", "type": "texte", "style": "", "détail": 0, "format": 0, "version": 1', "rel": nul, "ruche": "/kb/c3ea7145-df1a-4605-9ecf-80caea30ac55", "type": "liable", "lit", "titre"enfants": "mode": "normal", "texte": "Comment fixer vos préférences de notification de soutien", "type": "texte", "mode": "détail": 0, "format": 0, "version": 1', "direction": "ltr": "mode": "normal", "texte": "(réveil, conible" par un étiquetage ".détail : 0, "format": 0, "version": 1', "direction": "ltr", "textStyle": "", "textFormat": 0', "direction": "fl.