2 min readUpdated September 2, 2026
A full mailbox inside KamoCRM. You can use an address hosted by KamoCRM, or connect a Gmail, Outlook or other account you already have and read it here.
Everyday work
- How to Write and Send a New Email, How to Reply to or Forward an Email
- How to Search Your Email — and the searches that find things you thought were gone
- How to Organize Your Inbox with Folders and Labels
- How to Star, Archive, Delete and Report Spam
- How to Send an Email from a Different Mailbox or Alias — when you have more than one address
- How to Add an Email Sender to Your Contacts
- How to Add a Meeting Link to an Email — a booking link or a real invitation
- Email Keyboard Shortcuts — worth ten minutes if you live in your inbox
Understanding what you've got
- Types of Mailbox Explained — your own, a shared one, an alias, and what each is for
- Email Providers You Can Connect — what works and what each option involves
- Ways to Organize Your Mailbox — folders, labels and filters, and when to reach for which
- Who Can Use Each Email Template — why a colleague can see a template you can't
- Why Mail May Not Be Available to You — the first thing to read if there's no Mail at all
Setting it up (administrators)
- How to Connect an Email Provider — the one-time link to Gmail, Microsoft or an IMAP server
- How to Manage Email Domains — sending as your own domain, and the DNS records that need
- How to Manage Mailboxes, Aliases, and Shared Mailboxes — creating addresses for your team
- How to Create and Manage Email Templates and How to Customize Email Headers and Signatures
- How to Configure the Bulk Email Sender and How to Configure Sender Avatars
- How to Set Up CalDAV and CardDAV Sync — for people who read their mail in another app
Katika sehemu hii
Email Keyboard ShortcutsPress ? anywhere in Mail to open the shortcut list on screen (press it again, or Escape, to close it). Shortcuts are disabled while you're typing in a text field. Key · Action j · Next message k · Previous message Enter…Email Providers You Can ConnectYour organization picks exactly one active email provider, from 12 types, and every other Email settings tab (Mailboxes especially) changes shape depending on which one is active. The four shapes a provider can take…The Email Signature BuilderThe email signature builder configures the header and signature block that gets attached to outgoing email — despite the Settings tab's URL slug being "signatures," it covers both a Header and a Signature, each with…Who Can Use Each Email TemplateEvery email template belongs to one of three tiers, and what you're allowed to do with it depends entirely on which: SYSTEM — the platform-wide default for a given template key. Only visible/editable by top-level…Why Mail May Not Be Available to YouThere are two separate gates on Mail, and each one shows different copy. The Mail icon is missing from your top nav entirely The Mail button only appears if both are true: your organization has email turned on, and you…Ways to Organize Your MailboxMail's UI has vocabulary for three different ways to organize your inbox. They sound similar but only one of the three is something you can actually set up from the app today. Labels — real, works today A tag you apply…Types of Mailbox ExplainedThe Mailboxes tab has three sub-tabs — Mailboxes, Email Aliases, and Shared Mailboxes — and what the first one looks like depends entirely on which email provider your organization has active (see What is an email…How to Add a Meeting Link to an EmailDrop a Kamo Meets room link into an email, or attach a full calendar invite with a date, time, and reminders, while composing. Steps There are two separate buttons in the compose window's footer for two different…How to Add an Email Sender to Your ContactsSave someone who emailed you (or who's on a message you're reading) into your Contacts, straight from the reading pane. Steps 1. Open a message and click the sender's or a recipient's name/chip — a small card pops up…How to Configure the Bulk Email SenderSet up a dedicated SMTP relay for high-volume marketing campaigns, kept deliberately separate from your everyday transactional email — so a bad batch or a reputation hit on bulk sending never affects normal mail flow.…How to Set Up CalDAV and CardDAV SyncNote: the "Connect via OAuth" button under Google Workspace / Microsoft 365 doesn't actually do anything yet — it shows an alert reading "OAuth flow not yet implemented — configure credentials manually via the API."…How to Configure Sender AvatarsControl which sources the mailbox is allowed to pull sender pictures from — checked in order, stopping at the first match. Before you start The Manage Email Avatar Settings right. Steps 1. Go to Settings → E-Mail →…How to Connect an Email ProviderChoose and configure the email provider your organization sends and receives through. See What is an email provider? first — the setup steps differ a lot by provider type. Before you start The Manage Email Settings…How to Customize Email Headers and SignaturesDesign your organization's email header and signature. See The Email Signature Builder first for the scope model. Before you start The Manage Email Settings right. Steps 1. Go to Settings → E-Mail → Headers & Footers.…How to Manage Email DomainsAdd and verify a domain your email provider sends and receives on. Before you start An email provider must already be connected — this screen only appears for providers whose capabilities include domain management,…How to Create and Manage Email TemplatesNote: the in-editor "Email Signature" block is a cosmetic preview only — it's not connected to your real signature settings on the Headers & Footers tab. Its "Update Signature Image" button isn't wired up either — don't…How to Manage Mailboxes, Aliases, and Shared MailboxesProvision or register mailboxes, set up aliases, and create shared mailboxes. See Types of Mailbox Explained first — this screen looks different depending on your active email provider. Before you start The Manage Email…How to Organize Your Inbox with Folders and LabelsCreate folders to file mail into, tag messages with labels, and move between the mailboxes you have access to. Steps Create a folder: 1. In the folder sidebar, click the + / Create New Folder control. 2. Type a folder…How to Reply to or Forward an EmailRespond to or pass along an email you've received. Steps There are two ways to reply, depending on how much you want to write: Full reply (opens a compose window with the original quoted below your text): 1. Open the…How to Search Your EmailFind a specific email in your mailbox, either with a quick text search or a detailed filter. Steps Quick search: 1. Click the search box at the top of Mail (placeholder: "Search messages... (try from:, to:,…How to Send an Email from a Different Mailbox or AliasChoose which address a message goes out as, when you have access to more than one — your own aliases, a shared team mailbox, a department mailbox, or (for admins with org-wide access) another member's mailbox. Before…How to Star, Archive, Delete and Report SpamStar an important message, or clear out mail you don't need with archive, delete, or spam actions — one message at a time or in bulk. Steps One message at a time: 1. Hover a message in the list — a star icon appears;…How to Write and Send a New EmailWrite and send a new email from KamoCRM. Before you start Your organization has email set up and you have a mailbox assigned to you. If the Mail button doesn't appear in the top navigation bar, see Why Mail May Not Be…
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